This page contains information for existing and future guests. As COVID-19 continues to impact humanity, we want to arm you with all the necessary information needed to decide to book your holiday with us.

Do you have any questions after reading this page? Then do not hesitate to contact us; we are ready to answer them.

Thank you for your support and loyalty, and we hope to see you soon!

 
Updated: 27.5.21

 

Questions & answers

  • Is it safe to travel to Greece due to COVID-19?

    In contrast to some other European countries, Greece applied tough restrictions to contain the coronavirus in an early stage and managed to keep the numbers down. These measures are amongst the most proactive and strictest in Europe and have been credited internationally for having slowed the spread of the disease and having kept the number of deaths in Greece amongst the lowest in Europe.

  • Can I travel to Greece? Requirements for Visitors

    On May 14, Greece opened its borders in a safe and attainable manner.

    *As of May 14th, travelers arriving in Greece are required to have a negative PCR certificate from a testing laboratory, for a Covid-19 test taken no later than 72 hours before arrival. This test is mandatory for all tourists (including children over the age of 5), regardless of the epidemiological situation in the country of departure.

    * Proof of a negative test is not required however for all travelers that have completed their vaccination (i.e., 14 days have elapsed since the last vaccination, depending on the doses required) and hold a vaccination certificate. Acceptable vaccines are: Pfizer BioNtech, Moderna, Astra Zeneca/Oxford, Novavax, Johnson + Johnson/Janssen, Sinovac Biotech, Gamaleya (Sputnik), Cansino Biologics, Sinopharm among others.

    * Proof of a negative PCR test is not required if the traveler was tested positive with COVID-19 in the past 2 to 9 months. This can be proved either by presenting a positive PCR molecular test result performed by an authorized laboratory or a medical certificate confirming that the holder was tested positive with SARS-CoV-2 virus infection.

    * Every traveler who arrives in Greece, regardless of the certificate in their possession, may undergo a random health screening. If you are selected, please keep in mind that the screening is mandatory. In case of refusal, authorities reserve the right to refuse entry into the country. The selection is made through a targeted sampling system ”EVA” used also in the summer of 2020.

    * Important clarification: Entry of tourists in Greece is not subject to vaccination. Presenting a vaccination certificate greatly facilitates the procedures upon arrival. However, in no case is a vaccination or antibodies certificate considered a "passport".

    * All travellers will still have to complete and submit their PLF form and may be subject to random testing upon arrival to the Greek border.

    Passenger Locator Form

    We would like to inform you that based on Greek Government’s decision, all passengers arriving with an international flight to any airport in Greece are obliged to have completed the special Passenger Locator Form (PLF) latest the day before departure flight, as defined by the Greek Government. Failure to present any mandatory documentation that is required will result in your entry being denied.

    Every traveller, including children, must have their details included on a Passenger Locator Form (PLF). If you’re travelling with others outside of your household, you should all complete your own form. If you’re travelling together as a household, you need to complete one form with all adults and children included. You can add additional members of your household at the top of the form before you submit.

    Once you have completed the form, you will receive an email acknowledgement. In a separate email, you will also receive a QR code. This code is likely to be sent up to 24 hours before you travel, regardless of how early you fill in your form. When you receive your code, make sure you either print it, or can show it on your mobile phone.

    If you are travelling by air to Greece, your airline will ask you to prove that you have completed the PLF form. You should print or show (on your phone, tablet, etc) your email confirming submission of the form (or the QR code you have subsequently received). Failure to do so could result in you being refused boarding to the flight.

    If you are travelling by ferry, the ferry operator will ask you to complete an additional form (‘Pre Boarding Information’), alongside your PLF. This additional form will be provided by the ferry operator, either via their website, or at booking offices: you should contact them directly if you need further information. Temperature checks may also be carried out before boarding; and it is obligatory to wear masks on all ferries, where capacity is limited to allow for social distancing.

    * Mind that the use of face masks is mandatory both indoors and outdoors.
    * Remember that you will need to complete PLFs at least 24 hours before your flight.
    * The postcode for Neptune Hotels to fill in the form, is 85302.

    The Passenger Locator Form (PLF) can be found here.

  • Is Kos ready to welcome travelers?

    Please read the letter of the Mayor of Kos to the visitors of the island

    ... letter of the mayor [PDF]

  • From which countries can tourists travel to Greece?

    The countries from which entry is allowed, under the aforementioned conditions, without the requirement for subsequent self-isolation are: EU & Schengen Area countries, USA, UK, Israel, Serbia, UAE, New Zealand, Australia, South Korea, Thailand, Rwanda, Singapore, the Russian Federation, North Macedonia, Canada, Belarus, Bahrein, Qatar, China, Kuwait, Ukraine, and Saudi Arabia.

    Non EU citizens are strongly advised to choose direct flights to Greece. In any other case, travelers should abide by the stop-over country requirements.

    ... latest updates

     

  • What precautions has Neptune Hotels Resort, Convention Centre & Spa taken against COVID-19?

    Glad you asked!
    Neptune Hotels has complied with all directives regarding the decontamination and sanitation of our property and we remain vigilant, monitoring and immediately responding to this situation as needed. Moreover, we have been using this down time to implement new operational procedures to further enhance our existing protocols, ranging from housekeeping to guests arrival and food service protocols, whilst making every preparation to welcome you back to our resort soon.

    Moreover, at Neptune Hotels we support contactless services. We have developed a mobile application which offers the opportunity to find all the information on the hotel here, buy food and beverages from our Beach and Pool Bars contactless as well as order Room Service directly from your mobile phone. And we are constantly looking to increase the contactless services offered.

    See also the Covid Page with updates

  • Do you have a plan in place in the event of a confirmed case at the hotel?

    Yes, we have developed an in-depth standard operating procedure that has been shared with our team members to ensure a swift response to suspected or confirmed cases of COVID-19.

  • When is Neptune Hotels going to open?

    Neptune Hotels intends to open on May 21, 2021, provided that the epidemiological situation allows it. We take all necessary measures to ensure that your stay at the hotel will be safe and that you will have a carefree stay.

  • How can I get help with an existing reservation?

    Our reservations department is available from Monday to Friday from 08:00 to 16:00 hrs. You can contact our team by email: reservations@neptune.gr or by phone: +30 22420 58907.

  • Does the hotel offer onsite testing for COVID19?

    At Neptune Hotels your safety & comfort is our top priority. If you would like to do an Antigen test or you are required to present a negative COVID-19 PCR test result for your trip back home, our hotel is offering testing options (for a fee) in order to seamlessly facilitate this process. Both tests are performed on property so no-one has to leave the resort. Moreover, our medical staff in the hotel will be available 24/7 and can assist if required. To guarantee a smooth testing procedure, please make sure to arrange the appointment for your test on time. The rapid test must be taken no later than 48 hours before your departure and the PCR test no later than 72 hours before your departure. Therefore, please make sure to have arranged your appointment beforehand, in order to receive your test results on time. Please contact the doctor’s office at 8181 or 8267 for more information or for scheduling your appointment.

  • What is the cost of the Covid test if the guest chooses to have it in the hotel?

    The cost for a scheduled PCR test at Neptune Hotels is €80. The guest must call the hotel doctor's office (tel. 8081) at least 72 hours before the departure of his flight, in order to schedule the appointment. Otherwise the cost of the PCR test without an appointment is €120.For a rapid coronavirus test, the cost is €28. This test (by Roche) is approved and accepted by the German and British authorities to permit the visitor to board a plane and return to their own country.

  • How do I cancel my booking?

    In case you have made your reservation directly with us you can contact our reservations department (reservations@neptune.gr) in order to advise you about the cancellation policy.

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