This page contains information for existing and future guests. As COVID-19 continues to impact humanity, we want to arm you with all the necessary information needed to decide to book your holiday with us.

Do you have any questions after reading this page? Then do not hesitate to contact us; we are ready to answer them.

Thank you for your support and loyalty, and we hope to see you soon!



Questions & answers

  • Is it safe to travel to Greece due to COVID-19?

    In contrast to some other European countries, Greece applied tough restrictions to contain the coronavirus in an early stage and managed to keep the numbers down. These measures are amongst the most proactive and strictest in Europe and have been credited internationally for having slowed the spread of the disease and having kept the number of deaths in Greece amongst the lowest in Europe.

  • Can I travel to Greece?

    As of May 25 the final restrictions on domestic travel to the islands have been lifted, allowing free movement around the country, with ferry routes and domestic flights gradually resuming.

    From June 1, domestic flights have been allowed throughout the country. Restrictions on international air travel will be eased allowing tourists to land from abroad at Athens International Airport and Thessaloniki Airport from June 15.

    As of 1 July international flights resume to all Greek airports including Kos. The reopening of Greece to international tourism will only apply to countries that meet certain epidemiological criteria with regards to COVID-19 – meaning countries where the spread of the coronavirus has been contained to low levels.

    Before entering the country, all travellers must complete a Passenger Locator Form. Failure to present any mandatory documentation that is required will result in your entry being denied.

  • Is Kos ready to welcome travelers?

    Please read the letter of the Mayor of Kos to the visitors of the island

    ... letter of the mayor [PDF]

  • From which countries can tourists travel to Greece?

    ... latest updates


    Passenger Locator Form

    We would like to inform you that based on Greek Government’s decision, all passengers arriving with an international flight to any airport in Greece are obliged to have completed the special Passenger Locator Form (PLF) latest the day before departure flight, as defined by the Greek Government. Failure to present any mandatory documentation that is required will result in your entry being denied.

    Every traveller, including children, must have their details included on a Passenger Locator Form (PLF). If you’re travelling with others outside of your household, you should all complete your own form. If you’re travelling together as a household, you need to complete one form with all adults and children included. You can add additional members of your household at the top of the form before you submit.

    Once you have completed the form, you will receive an email acknowledgement. In a separate email, you will also receive a QR code. This code is likely to be sent up to 24 hours before you travel, regardless of how early you fill in your form. When you receive your code, make sure you either print it, or can show it on your mobile phone.

    If you are travelling by air to Greece, your airline will ask you to prove that you have completed the PLF form. You should print or show (on your phone, tablet, etc) your email confirming submission of the form (or the QR code you have subsequently received). Failure to do so could result in you being refused boarding to the flight.

    If you are travelling by ferry, the ferry operator will ask you to complete an additional form (‘Pre Boarding Information’), alongside your PLF. This additional form will be provided by the ferry operator, either via their website, or at booking offices: you should contact them directly if you need further information. Temperature checks may also be carried out before boarding; and it is obligatory to wear masks on all ferries, where capacity is limited to allow for social distancing.

    * Mind that the use of masks in the bus is mandatory.
    * Remember that you will need to complete PLFs at least 24 hours before your flight.
    * The postcode for Neptune Hotels to fill in the form, is 85302.

    The Passenger Locator Form (PLF) can be found here.

  • What precautions has Neptune Hotels Resort, Convention Centre & Spa taken against COVID-19?

    Glad you asked!
    Neptune Hotels has complied with all directives regarding the decontamination and sanitation of our property and we remain vigilant, monitoring and immediately responding to this situation as needed. Moreover, we have been using this down time to implement new operational procedures to further enhance our existing protocols, ranging from housekeeping to guests arrival and food service protocols, whilst making every preparation to welcome you back to our resort soon.

    Moreover, at Neptune Hotels we support contactless services. We have developed a mobile application which offers the opportunity to find all the information on the hotel here, buy food and beverages from our Beach and Pool Bars contactless as well as order Room Service directly from your mobile phone. And we are constantly looking to increase the contactless services offered.

    See also the Covid Page with updates

  • Do you have a plan in place in the event of a confirmed case at the hotel?

    Yes, we have developed an in-depth standard operating procedure that has been shared with our team members to ensure a swift response to suspected or confirmed cases of COVID-19.

  • When is Neptune Hotels going to open?

    Neptune Hotels open on Wednesday, July 1 and we look forward to welcoming you to our hotel and treat you with the utmost care and courtesy. We have taken all the necessary measures to ensure every stay with us is safe, exceptionally clean and comfortable.

  • How can I get help with an existing reservation?

    Our reservations department is available from Monday to Friday from 08:00 to 16:00 hrs. You can contact our team by email: or by phone: +30 22420 58907.

  • How do I cancel my booking?

    In case you have made your reservation directly with us you can contact our reservations department ( in order to advise you about the cancellation policy.

  • What is the cancellation policy related to COVID-19?

    In case you have made your reservation directly with us, and for as long as the hotel is closed due to covid-19, we offer a voucher with the amount of the advance payment, which is valid for up to 18 months. You can use this voucher either for a new reservation later this year or during season 2021. If you do not redeem your voucher within 18 months from the issue date, the entire amount will be returned to you at that time.

  • How do I cancel or postpone a reservation I made through an OTA?

    Please contact the provider with which you have made the reservation directly.

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