This page contains information for existing and future guests. As COVID-19 continues to impact humanity, we want to arm you with all the necessary information needed to decide to book your holiday with us.

Do you have any questions after reading this page? Then do not hesitate to contact us; we are ready to answer them.

Thank you for your support and loyalty, and we hope to see you soon!

 
Updated: 16.7.21

 

Questions & answers

  • What's changing in Greece on 16 July? Does it affect may stay at the hotel?


    Within the premises of the hotel,
    guests are able to enjoy the services as stated in our current health & safety protocol.

    You may download it here:
    EN Version

    In general:

    * Masks are used only indoors

    * Guests can go to the hotel's restaurants. When indoors they have to wear their mask until they are seated.

    * All the services including Sports and Neppi Land operate normally as stated in our health & safety protocol.

    Outside the hotel,when guests go to restaurants or cafe - bars and according to the new rules which went into effect on July 16:

    Regarding indoor entertainment (that is restaurants, clubs, cafes & bars whose facilities are only indoors)

    *Will operate only for vaccinated customers at 85 percent capacity.

    *Minors (under the age of 18) come with a negative rapid test.

    *Bars, cafes and clubs will only be allowed to serve seated guests through to August 31. No standing customers will be allowed.

    Regarding outdoor entertainment (that is restaurants, cafes & bars whose facilities are outdoors)

    *Will operate at 50% percent capacity

    *Maximum 10 people per table

    Outdoor business owners (those owners who have businesses with outdoor spaces) can choose if they wish to operate for vaccinated only or as a mixed space. (The majority of restaurants, cafes and bars in Greece have also outdoor spaces)

    *Vaccinated-only (are accessible to those who have acquired immunity):

    1. They hold a Vaccination certificate issued by an appropriate body in the traveler's country of origin

    2. They hold proof that they were tested positive with COVID-19 in the past 30 to 180 days.

    3. Minors (under the age of 18) come with a negative rapid test.

    *Spaces that have been declared as Mixed:

    1. Negative rapid test result in the last 48 hours.

    2. They operate with a maximum coverage of 50% of their capacity.

    In order to enter Greece, the following rules apply:

    A.
    * Vaccination certificate issued by an appropriate body in the traveler's country of origin OR
    * PCR test conducted up to 72 hours before traveling OR
    * Negative antigen (rapid) test conducted up to 48 hours before traveling OR
    * Proof that they were tested positive with COVID-19 in the past 30 to 180 days.
    This can be proved either by presenting a positive PCR molecular or an antigen test result performed by an authorized laboratory or a medical certificate confirming that the holder was tested positive with SARS-CoV-2 virus infection. The certificate is issued 30 days after the day of the first positive COVID-19 test and is valid for 180 days after it.

    B.
    All visitors must complete the electronic PLF document at least 24 hours before traveling.

    C.
    Upon entering Greece, visitors may undergo targeted tests. In the event of a positive result, travelers will be temporarily accommodated in an isolation hotel, free of charge.

    D.
    Children under the age of 12 will not be required to undergo a PCR test to enter Greece.

  • Is it safe to travel to Greece due to COVID-19?

    In contrast to some other European countries, Greece applied tough restrictions to contain the coronavirus in an early stage and managed to keep the numbers down. These measures are amongst the most proactive and strictest in Europe and have been credited internationally for having slowed the spread of the disease and having kept the number of deaths in Greece amongst the lowest in Europe.

    Tracking Covid in Greece

  • Can I travel to Greece? Requirements for Visitors

    On May 14, Greece opened its borders in a safe and attainable manner.

    REQUIREMENTS FOR VISITORS - Before arrival:

    * Tourists must fill in the Passenger Locator Form (PLF) no later than 23:59 (11.59 PM) of the day before arriving in Greece.

    Prior to departure, all travelers must ensure that they carry an acceptable form of certification of their health condition. Acceptable documents include:

    * A negative PCR molecular test result from a laboratory; the test must be taken up to 72 hours before entry.

    * A negative antigen (rapid) test result from a laboratory; the test must be taken up to 48 hours before entry.

    * A vaccination certificate issued by a certified authority.

    * A certificate of recovery from the SARS-CoV-2 virus infection issued by a public authority or a certified laboratory.

    * Proof that the traveler was tested positive with COVID-19 in the past 2 to 9 months. This can be proved either by presenting a positive PCR molecular or an antigen test result performed by an authorized laboratory or a medical certificate confirming that the holder was tested positive with SARS-CoV-2 virus infection. All certificates must include the critical information (i.e. number of doses and their respective dates) in English, German French, Italian, Spanish, Russian and the person’s full name must match the name on the passport or any other recognized travel document.

    >> Every traveler who arrives in Greece, regardless of the certificate in their possession, may undergo a random health screening. If you are selected, please keep in mind that the screening is mandatory. In case of refusal, authorities reserve the right to refuse entry into the country. The selection is made through a targeted sampling system ”EVA” used also in the summer of 2020.

    * Important clarification: Entry of tourists in Greece is not subject to vaccination. Presenting a vaccination certificate greatly facilitates the procedures upon arrival. However, in no case is a vaccination or antibodies certificate considered a "passport".

    * All travellers will still have to complete and submit their PLF form and may be subject to random testing upon arrival to the Greek border.

    Passenger Locator Form

    We would like to inform you that based on Greek Government’s decision, all passengers arriving with an international flight to any airport in Greece are obliged to have completed the special Passenger Locator Form (PLF) latest the day before departure flight, as defined by the Greek Government. Failure to present any mandatory documentation that is required will result in your entry being denied.

    Every traveller, including children, must have their details included on a Passenger Locator Form (PLF). If you’re travelling with others outside of your household, you should all complete your own form. If you’re travelling together as a household, you need to complete one form with all adults and children included. You can add additional members of your household at the top of the form before you submit.

    Once you have completed the form, you will receive an email acknowledgement. In a separate email, you will also receive a QR code. This code is likely to be sent up to 24 hours before you travel, regardless of how early you fill in your form. When you receive your code, make sure you either print it, or can show it on your mobile phone.

    If you are travelling by air to Greece, your airline will ask you to prove that you have completed the PLF form. You should print or show (on your phone, tablet, etc) your email confirming submission of the form (or the QR code you have subsequently received). Failure to do so could result in you being refused boarding to the flight.

    If you are travelling by ferry, the ferry operator will ask you to complete an additional form (‘Pre Boarding Information’), alongside your PLF. This additional form will be provided by the ferry operator, either via their website, or at booking offices: you should contact them directly if you need further information. Temperature checks may also be carried out before boarding; and it is obligatory to wear masks on all ferries, where capacity is limited to allow for social distancing.

    * Mind that the use of face masks is mandatory indoors.
    * Remember that you will need to complete PLFs at least 24 hours before your flight.
    * The postcode for Neptune Hotels to fill in the form, is 85302.

    The Passenger Locator Form (PLF) can be found here.

  • What happens if I have to cancel my reservation -which is Non-Refundable or 50% Non- Refundable or Free Cancelation- due to Government restrictions of travel?

    If travel is restricted at the time of check in, or maximum 5 days prior to check in, due to government announcements, you can request a cancelation of your reservation via email at reservations@neptune.gr. We will refund the full amount of the deposit you have given us, as long as you can demonstrate evidence of the restriction to travel (e.g. Government announcements).

  • What happens if I get infected with covid-19 and I can't travel?

    As per previous question and answer, we will refund the full amount that was charged to you as a deposit. An official certificate of positive PCR test to Covid-19 will be required.

  • What happens if the airline company cancels my flight just before I travel to Kos?

    In this case, we will refund the full amount of the deposit you have given us with the condition that you can demonstrate evidence of the cancellation of your flight.

  • From which countries can tourists travel to Greece?

    The countries from which entry is allowed, under the aforementioned conditions, without the requirement for subsequent self-isolation are:

    EU & Schengen Area countries, USA, UK, Albania, Armenia, Australia, Azerbaijan, Bahrein, Belarus, Bosnia and Herzegovina, Brunei, Canada, China, Israel, Japan, Jordan, Kosovo* (This designation is without prejudice to positions on status, and is in line with UNSCR 1244/1999 and the ICJ Opinion on the Kosovo declaration of independence), Kuwait, Lebanon, Moldova, Montenergro, New Zealand, North Macedonia, Qatar, the Russian Federation*, Rwanda, Saudi Arabia, Serbia, Singapore, South Korea, Thailand, UAE, Ukraine.

    *For the Russian Federation, from 30.6 passengers must carry a negative PCR molecular test result from a testing laboratory taken up to 72 hours before arrival, or a negative antigen (rapid) test result taken up to 48 hours before arrival regardless if they are vaccinated or not.

    *Non EU citizens are strongly advised to choose direct flights to Greece. In any other case, travelers should abide by the stop-over country requirements.

    Passengers are allowed to enter the country through all international airports and all ports.

    ... latest updates

     

  • What precautions has Neptune Hotels Resort, Convention Centre & Spa taken against COVID-19?

    Glad you asked!
    Neptune Hotels has complied with all directives regarding the decontamination and sanitation of our property and we remain vigilant, monitoring and immediately responding to this situation as needed. Moreover, we have been using this down time to implement new operational procedures to further enhance our existing protocols, ranging from housekeeping to guests arrival and food service protocols, whilst making every preparation to welcome you back to our resort soon.

    Moreover, at Neptune Hotels we support contactless services. We have developed a mobile application which offers the opportunity to find all the information on the hotel here, buy food and beverages from our Beach and Pool Bars contactless as well as order Room Service directly from your mobile phone. And we are constantly looking to increase the contactless services offered.

    See also the Covid Page with updates

  • Do you have a plan in place in the event of a confirmed case at the hotel?

    Yes, we have developed an in-depth standard operating procedure that has been shared with our team members to ensure a swift response to suspected or confirmed cases of COVID-19.

  • When is Neptune Hotels going to open?

    Neptune Hotels is now open. We take all necessary measures to ensure that your stay at the hotel will be safe and that you will have a carefree stay.

  • How can I get help with an existing reservation?

    Our reservations department is available from Monday to Friday from 08:00 to 16:00 hrs. You can contact our team by email: reservations@neptune.gr or by phone: +30 22420 58907.

  • Does the hotel offer onsite testing for COVID19?

    At Neptune Hotels your safety & comfort is our top priority. If you would like to do an Antigen test or you are required to present a negative COVID-19 PCR test result for your trip back home, our hotel is offering testing options (for a fee) in order to seamlessly facilitate this process. Both tests are performed on property so no-one has to leave the resort. Moreover, our medical staff in the hotel will be available 24/7 and can assist if required. To guarantee a smooth testing procedure, please make sure to arrange the appointment for your test on time. The rapid test must be taken no later than 48 hours before your departure and the PCR test no later than 72 hours before your departure. Therefore, please make sure to have arranged your appointment beforehand, in order to receive your test results on time. Please contact the doctor’s office at 8181 or 8267 for more information or for scheduling your appointment.

  • What is the cost of the Covid test if the guest chooses to have it in the hotel?

    The cost for a scheduled PCR test at Neptune Hotels is €80. The guest must call the hotel doctor's office (tel. 8181) at least 72 hours before the departure of his flight, in order to schedule the appointment. Otherwise the cost of the PCR test without an appointment is €120.For a rapid coronavirus test, the cost is €28. This test (by Roche) is approved and accepted by the German and British authorities to permit the visitor to board a plane and return to their own country.

  • How do I cancel my booking?

    In case you have made your reservation directly with us you can contact our reservations department (reservations@neptune.gr) in order to advise you about the cancellation policy.

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