This page contains information for existing and future guests. As COVID-19 continues to impact humanity, we want to arm you with all the necessary information needed to decide to book your holiday with us.

Do you have any questions after reading this page? Then do not hesitate to contact us; we are ready to answer them.

Thank you for your support and loyalty, and we hope to see you soon!

Updated: 13.4.21


Questions & answers

  • Is it safe to travel to Greece due to COVID-19?

    In contrast to some other European countries, Greece applied tough restrictions to contain the coronavirus in an early stage and managed to keep the numbers down. These measures are amongst the most proactive and strictest in Europe and have been credited internationally for having slowed the spread of the disease and having kept the number of deaths in Greece amongst the lowest in Europe.

  • Can I travel to Greece?

    As of November 11, 2020 all people traveling to Greece from foreign countries will be required to have a negative molecular test result (PCR) for COVID-19, performed up to 72 hours before their entry to Greece. This includes air and land arrivals to Greece.Children under 10 years old are not subject to the obligation to a PCR test.All travellers will still have to complete and submit their PLF form and may be subject to random testing upon arrival to the Greek border.

    Passenger Locator Form

    We would like to inform you that based on Greek Government’s decision, all passengers arriving with an international flight to any airport in Greece are obliged to have completed the special Passenger Locator Form (PLF) latest the day before departure flight, as defined by the Greek Government. Failure to present any mandatory documentation that is required will result in your entry being denied.

    Every traveller, including children, must have their details included on a Passenger Locator Form (PLF). If you’re travelling with others outside of your household, you should all complete your own form. If you’re travelling together as a household, you need to complete one form with all adults and children included. You can add additional members of your household at the top of the form before you submit.

    Once you have completed the form, you will receive an email acknowledgement. In a separate email, you will also receive a QR code. This code is likely to be sent up to 24 hours before you travel, regardless of how early you fill in your form. When you receive your code, make sure you either print it, or can show it on your mobile phone.

    If you are travelling by air to Greece, your airline will ask you to prove that you have completed the PLF form. You should print or show (on your phone, tablet, etc) your email confirming submission of the form (or the QR code you have subsequently received). Failure to do so could result in you being refused boarding to the flight.

    If you are travelling by ferry, the ferry operator will ask you to complete an additional form (‘Pre Boarding Information’), alongside your PLF. This additional form will be provided by the ferry operator, either via their website, or at booking offices: you should contact them directly if you need further information. Temperature checks may also be carried out before boarding; and it is obligatory to wear masks on all ferries, where capacity is limited to allow for social distancing.

    * Mind that the use of face masks is mandatory both indoors and outdoors.
    * Remember that you will need to complete PLFs at least 24 hours before your flight.
    * The postcode for Neptune Hotels to fill in the form, is 85302.

    The Passenger Locator Form (PLF) can be found here.

  • Is Kos ready to welcome travelers?

    Please read the letter of the Mayor of Kos to the visitors of the island

    ... letter of the mayor [PDF]

  • From which countries can tourists travel to Greece?

    Residents from EU+ countries are allowed to travel to Greece. EU+ consists of the European Union, Switzerland, Norway, Lichtenstein and Iceland. Residents of Australia, Japan, New Zealand, Rwanda, South Korea, Thailand, Singapore, UAE and United Kingdom are also allowed to travel to Greece. Permanent residents of other countries are allowed to travel to Greece only for essential travel.

    ... latest updates


  • What precautions has Neptune Hotels Resort, Convention Centre & Spa taken against COVID-19?

    Glad you asked!
    Neptune Hotels has complied with all directives regarding the decontamination and sanitation of our property and we remain vigilant, monitoring and immediately responding to this situation as needed. Moreover, we have been using this down time to implement new operational procedures to further enhance our existing protocols, ranging from housekeeping to guests arrival and food service protocols, whilst making every preparation to welcome you back to our resort soon.

    Moreover, at Neptune Hotels we support contactless services. We have developed a mobile application which offers the opportunity to find all the information on the hotel here, buy food and beverages from our Beach and Pool Bars contactless as well as order Room Service directly from your mobile phone. And we are constantly looking to increase the contactless services offered.

    See also the Covid Page with updates

  • Do you have a plan in place in the event of a confirmed case at the hotel?

    Yes, we have developed an in-depth standard operating procedure that has been shared with our team members to ensure a swift response to suspected or confirmed cases of COVID-19.

  • When is Neptune Hotels going to open?

    Neptune Hotels intends to open on May 21, 2021, provided that the epidemiological situation allows it. We take all necessary measures to ensure that your stay at the hotel will be safe and that you will have a carefree stay.

  • How can I get help with an existing reservation?

    Our reservations department is available from Monday to Friday from 08:00 to 16:00 hrs. You can contact our team by email: or by phone: +30 22420 58907.

  • How do I cancel my booking?

    In case you have made your reservation directly with us you can contact our reservations department ( in order to advise you about the cancellation policy.

  • Does the hotel offer onsite testing for COVID19?

    At Neptune Hotels your safety & comfort is our top priority. If you would like to do an Antigen test or you are required to present a negative COVID-19 PCR test result for your trip back home, our hotel is offering testing options (for a fee) in order to seamlessly facilitate this process. Both tests are performed on property so no-one has to leave the resort. Moreover, our medical staff in the hotel will be available 24/7 and can assist if required. Guests will be able to schedule an appointment maximum 72 hours before departure.

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