This page contains information for existing and future guests. As COVID-19 continues to impact humanity, we want to arm you with all the necessary information needed to decide to book your holiday with us.

Do you have any questions after reading this page? Then do not hesitate to contact us; we are ready to answer them.

Thank you for your support and loyalty, and we hope to see you soon!

Updated: 15.06.22


Questions & answers

  • When is Neptune Hotels going to open?

    Neptune Hotels intends to open on Wednesday 3rd May, 2023. We have already started preparing for your holiday next year and we look forward to welcoming you to our hotel and treat you with the utmost care and courtesy.

  • What happens if I have to cancel my reservation -which is Non-Refundable or 50% Non- Refundable or Free Cancelation- due to Government restrictions of travel?

    If travel is restricted at the time of check in, or maximum 5 days prior to check in, due to government announcements, you can request a cancelation of your reservation via email at We will refund the full amount of the deposit you have given us, as long as you can demonstrate evidence of the restriction to travel (e.g. Government announcements).

  • What happens if the airline company cancels my flight just before I travel to Kos?

    In this case, we will refund the full amount of the deposit you have given us with the condition that you can demonstrate evidence of the cancellation of your flight.

  • What happens if I get infected with covid-19 and I can't travel?

    As per previous question and answer, we will refund the full amount that was charged to you as a deposit. An official certificate of positive PCR test to Covid-19 will be required.

  • What precautions has Neptune Hotels Resort, Convention Centre & Spa taken against COVID-19?

    Glad you asked!
    Neptune Hotels has complied with all directives regarding the decontamination and sanitation of our property and we remain vigilant, monitoring and immediately responding to this situation as needed. Moreover, we have been using this down time to implement new operational procedures to further enhance our existing protocols, ranging from housekeeping to guests arrival and food service protocols, whilst making every preparation to welcome you back to our resort soon.

    Moreover, at Neptune Hotels we support contactless services. We have developed a mobile application which offers the opportunity to find all the information on the hotel here, buy food and beverages from our Beach and Pool Bars contactless as well as order Room Service directly from your mobile phone. And we are constantly looking to increase the contactless services offered.

    See also the Covid Page with updates

  • Do you have a plan in place in the event of a confirmed case at the hotel?

    Yes, we have developed an in-depth standard operating procedure that has been shared with our team members to ensure a swift response to suspected or confirmed cases of COVID-19.

  • Does the hotel offer onsite testing for COVID19?

    At Neptune Hotels your safety & comfort is our top priority. If you would like to do an Antigen test or you are required to present a negative COVID-19 PCR test result for your trip back home, our hotel is offering testing options (for a fee) in order to seamlessly facilitate this process. Both tests are performed on property so no-one has to leave the resort. To guarantee a smooth testing procedure, please make sure to arrange the appointment for your test on time. The rapid test must be taken on spot and the PCR test no later than 48 hours before your departure. Therefore, please make sure to have arranged your appointment beforehand, in order to receive your test results on time. Please contact the doctor’s office at 8181 or 8267 for more information or for scheduling your appointment.

  • What is the cost of the Covid test if the guest chooses to have it in the hotel?

    The cost for a scheduled PCR test at Neptune Hotels is €60. The guest must call the hotel doctor's office (tel. 8181) 48 hours before the departure of his flight, in order to schedule the appointment. For a rapid coronavirus test, the cost is €20. This test (by Roche) is approved and accepted by the German and British authorities to permit the visitor to board a plane and return to their own country.

  • How can I get help with an existing reservation?

    Our reservations department is available from Monday to Friday from 08:00 to 16:00 hrs. You can contact our team by email: or by phone: +30 22420 58907.

  • How do I cancel my booking?

    In case you have made your reservation directly with us you can contact our reservations department ( in order to advise you about the cancellation policy.

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