This page contains information for existing and future guests. As COVID-19 continues to impact humanity, we want to arm you with all the necessary information needed to decide to book your holiday with us.

Do you have any questions after reading this page? Then do not hesitate to contact us; we are ready to answer them.

Thank you for your support and loyalty, and we hope to see you soon!

 
Updated: 30.3.22

 

Questions & answers

  • What's changing in Greece on 1 May? Does it affect may stay at the hotel?

    Starting May 1:

    – travelers to Greece will be able to enter the country without presenting a digital covid certificate which indicates whether someone has been vaccinated against Covid-19, a recovery certificate or a negative test



    – admission to restaurants, cafes, bars, shops and entertainment venues will be allowed to all. The vaccination certificate, test or proof of recovery requirement has been dropped




    Within the premises of the hotel,
    guests are able to enjoy the services as stated in our current health & safety protocol.

    You may download it here:
    EN Version

    In general:

    * Masks are used only indoors

    * Guests can go to the hotel's restaurants. When indoors they have to wear their mask until they are seated.

    * All the services including Sports and Neppi Land operate normally as stated in our health & safety protocol.



  • Current regulations for travelers returning from Greece to Germany, Austria, Holland or Switzerland

    Return from Greece to Germany: Information at a glance

    * Registration (PLF form) before return: NO

    * Covid test for vaccinated and recovered people before return: NO (proof of vaccination or convalescence is sufficient)

    * Covid test for unvaccinated people before return: YES – PCR test or rapid antigen test (max. 48 hours)

    * Quarantine obligation in Germany: NO

    This applies to children: Under 12 years no 3G proof required (3G = vaccinated, recovered, tested)

    Entry into Austria

    * Terms applicable until September 30, 2022

    * All persons over the age of 12 require a 3G ID for entry/return to Austria. (3G = vaccinated, recovered, tested)

    * A negative PCR test (not older than 72 hours) or an antigen test (not older than 24 hours) counts as test proof.

    * Self-tests are not accepted.

    * The costs for a required test are to be borne by yourself.

    * Without 3G proof, entry is only possible with registration and 10-day quarantine. The quarantine can be ended as soon as a negative test result (PCR or antigen) is available.

    Entry into Switzerland

    * Since February 14, travelers from ‘non-risk countries’ have been able to enter Switzerland again without any further obligations.

    * There is no longer a need to present proof of vaccination, proof of recovery or a negative test, or a completed immigration form.

    Arrival in the Netherlands

    For the Netherlands, the following is valid (since 23.03.2022):

    * Proof of vaccination or recovery no longer needed

    * No longer need to show proof of test, recovery or vaccination when you travel (back) to the Netherlands.

    * Health declaration (plane or ferry): If you travel by plane or ferry show your completed health declaration when boarding.

    Urgent advice to everyone

    *For travellers with a vaccination certificate or a recovery certificate, the urgent advice is to take a self-test before meeting others or going back to work/school.

    *Travellers without vaccination or recovery certificate are strongly advised to test themselves on days 2 and 5 after arrival. This can be done with a self-test or at the GGD. If you have any symptoms or if a self-test is positive, always have it tested at the GGD.

  • Is it safe to travel to Greece due to COVID-19?

    In contrast to some other European countries, Greece applied tough restrictions to contain the coronavirus in an early stage and managed to keep the numbers down. These measures are amongst the most proactive and strictest in Europe and have been credited internationally for having slowed the spread of the disease and having kept the number of deaths in Greece amongst the lowest in Europe.

    Tracking Covid in Greece

  • Can I travel to Greece? Requirements for Visitors

    From 15 March 2022 onwards, travellers visiting Greece are no longer required to fill out the Passenger Locator Form (PLF).



    Additionally, as of Sunday 01.05.2022 and for as long as the epidemiological data allow so, all travellers arriving in Greece, regardless of their country of origin, are no longer required to display a valid certificate of vaccination or recovery from COVID-19, or evidence of a negative test result from SARS-CoV-2 infection (PCR or Rapid Antigen test).



    However, a simplified PLF remains in operation, the completion of which is OPTIONAL, for the sole purpose of enabling the traveller / family to issue an EU Certificate of negative or positive COVID-19 test result. Travellers, who decide to fill out the simplified form, will receive the PLF with their unique Quick Response (QR) code via email (the QR code will be provided in a link in the email). The PLF can also be found on the Visit Greece app and at travel.gov.gr. It is strongly recommended that all visitors download the Visit Greece app (GDPR compliant) for free, prior to their arrival in Greece.

  • What happens if I have to cancel my reservation -which is Non-Refundable or 50% Non- Refundable or Free Cancelation- due to Government restrictions of travel?

    If travel is restricted at the time of check in, or maximum 5 days prior to check in, due to government announcements, you can request a cancelation of your reservation via email at reservations@neptune.gr. We will refund the full amount of the deposit you have given us, as long as you can demonstrate evidence of the restriction to travel (e.g. Government announcements).

  • What happens if I get infected with covid-19 and I can't travel?

    As per previous question and answer, we will refund the full amount that was charged to you as a deposit. An official certificate of positive PCR test to Covid-19 will be required.

  • What happens if the airline company cancels my flight just before I travel to Kos?

    In this case, we will refund the full amount of the deposit you have given us with the condition that you can demonstrate evidence of the cancellation of your flight.

  • From which countries can tourists travel to Greece?

    The countries from which entry is allowed, under the aforementioned conditions, without the requirement for subsequent self-isolation are:

    EU & Schengen Area countries, USA, UK, Albania, Armenia, Australia, Azerbaijan, Bahrein, Belarus, Bosnia and Herzegovina, Brunei, Canada, China, Israel, Japan, Jordan, Kosovo* (This designation is without prejudice to positions on status, and is in line with UNSCR 1244/1999 and the ICJ Opinion on the Kosovo declaration of independence), Kuwait, Lebanon, Moldova, Montenergro, New Zealand, North Macedonia, Qatar, the Russian Federation*, Rwanda, Saudi Arabia, Serbia, Singapore, South Korea, Thailand, UAE, Ukraine.

    *For the Russian Federation, from 30.6 passengers must carry a negative PCR molecular test result from a testing laboratory taken up to 72 hours before arrival, or a negative antigen (rapid) test result taken up to 48 hours before arrival regardless if they are vaccinated or not.

    *Non EU citizens are strongly advised to choose direct flights to Greece. In any other case, travelers should abide by the stop-over country requirements.

    Passengers are allowed to enter the country through all international airports and all ports.

    ... latest updates

     

  • What precautions has Neptune Hotels Resort, Convention Centre & Spa taken against COVID-19?

    Glad you asked!
    Neptune Hotels has complied with all directives regarding the decontamination and sanitation of our property and we remain vigilant, monitoring and immediately responding to this situation as needed. Moreover, we have been using this down time to implement new operational procedures to further enhance our existing protocols, ranging from housekeeping to guests arrival and food service protocols, whilst making every preparation to welcome you back to our resort soon.

    Moreover, at Neptune Hotels we support contactless services. We have developed a mobile application which offers the opportunity to find all the information on the hotel here, buy food and beverages from our Beach and Pool Bars contactless as well as order Room Service directly from your mobile phone. And we are constantly looking to increase the contactless services offered.

    See also the Covid Page with updates

  • Do you have a plan in place in the event of a confirmed case at the hotel?

    Yes, we have developed an in-depth standard operating procedure that has been shared with our team members to ensure a swift response to suspected or confirmed cases of COVID-19.

  • When is Neptune Hotels going to open?

    Neptune Hotels intends to open on Wednesday May 4th, 2022. We have already started preparing for your holiday next year and we look forward to welcoming you to our hotel and treat you with the utmost care and courtesy.

  • How can I get help with an existing reservation?

    Our reservations department is available from Monday to Friday from 08:00 to 16:00 hrs. You can contact our team by email: reservations@neptune.gr or by phone: +30 22420 58907.

  • Does the hotel offer onsite testing for COVID19?

    At Neptune Hotels your safety & comfort is our top priority. If you would like to do an Antigen test or you are required to present a negative COVID-19 PCR test result for your trip back home, our hotel is offering testing options (for a fee) in order to seamlessly facilitate this process. Both tests are performed on property so no-one has to leave the resort. Moreover, our medical staff in the hotel will be available 24/7 and can assist if required. To guarantee a smooth testing procedure, please make sure to arrange the appointment for your test on time. The rapid test must be taken no later than 48 hours before your departure and the PCR test no later than 72 hours before your departure. Therefore, please make sure to have arranged your appointment beforehand, in order to receive your test results on time. Please contact the doctor’s office at 8181 or 8267 for more information or for scheduling your appointment.

  • What is the cost of the Covid test if the guest chooses to have it in the hotel?

    The cost for a scheduled PCR test at Neptune Hotels is €80. The guest must call the hotel doctor's office (tel. 8181) at least 72 hours before the departure of his flight, in order to schedule the appointment. Otherwise the cost of the PCR test without an appointment is €120.For a rapid coronavirus test, the cost is €28. This test (by Roche) is approved and accepted by the German and British authorities to permit the visitor to board a plane and return to their own country.

  • How do I cancel my booking?

    In case you have made your reservation directly with us you can contact our reservations department (reservations@neptune.gr) in order to advise you about the cancellation policy.

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