Good to know

As of May 25 the final restrictions on domestic travel to the islands have been lifted, allowing free movement around the country, with ferry routes and domestic flights gradually resuming. From June 1, domestic flights have been allowed throughout the country. Restrictions on international air travel will be eased allowing tourists to land from abroad at Athens International Airport and Thessaloniki Airport from June 15. As of 1 July international flights resume to all Greek airports including Kos. The reopening of Greece to international tourism will only apply to countries that meet certain epidemiological criteria with regards to COVID-19 – meaning countries where the spread of the coronavirus has been contained to low levels.

On May 29 the Greek government announced its list of 29 countries from which tourists will be able to travel to Greece without special restrictions beginning June 15.
These are: Albania, Australia, Austria, Bulgaria, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Hungary, Israel, Japan, Latvia, Lebanon, Lithuania, Malta, Montenegro, New Zealand, North Macedonia, Norway, Romania, Serbia, Slovakia, Slovenia, South Korea and Switzerland.
For all other countries, travel restrictions will continue to apply after June 15, however the list will be updated and expanded.

Glad you asked!
Neptune Hotels has complied with all directives regarding the decontamination and sanitation of our property and we remain vigilant, monitoring and immediately responding to this situation as needed. Moreover, we have been using this down time to implement new operational procedures to further enhance our existing protocols, ranging from housekeeping to guests arrival and food service protocols, whilst making every preparation to welcome you back to our resort soon.

Moreover, at Neptune Hotels we support contactless services. We have developed a mobile application which offers the opportunity to find all the information on the hotel here, buy food and beverages from our Beach and Pool Bars contactless as well as order Room Service directly from your mobile phone. And we are constantly looking to increase the contactless services offered.

See also the Covid Page with updates

Yes, we have developed an in-depth standard operating procedure that has been shared with our team members to ensure a swift response to suspected or confirmed cases of COVID-19.

Neptune Hotels open on Wednesday, July 1 and we look forward to welcoming you to our hotel and treat you with the utmost care and courtesy. We have taken all the necessary measures to ensure every stay with us is safe, exceptionally clean and comfortable.

Our reservations department is available from Monday to Friday from 08:00 to 16:00 hrs. You can contact our team by email: reservations@neptune.gr or by phone: +30 22420 58907.

In case you have done your reservation directly with us you can contact our reservations department (reservations@neptune.gr) in order to postpone your booking to a future date.

We do not charge any modification fees. You will be charged according the rates that are available in the new period that you will book.

In case you have made your reservation directly with us you can contact our reservations department (reservations@neptune.gr) in order to advise you about the cancellation policy.

In case you have made your reservation directly with us, and for as long as the hotel is closed due to covid-19, we offer a voucher with the amount of the advance payment, which is valid for up to 18 months. You can use this voucher either for a new reservation later this year or during season 2021. If you do not redeem your voucher within 18 months from the issue date, the entire amount will be returned to you at that time.

Please contact the provider with which you have made the reservation directly.