Answers to Your Burning Questions


Get All Your Questions Answered About Neptune

Welcome to our FAQ page! Here, we've gathered some of the most common questions our guests ask. Get peace of mind and make the most of your Neptune experience with our FAQ section. Can't find what you're looking for? Feel free to contact us, and we'll be happy to assist you.

When is Neptune Luxury Resort going to open?

Neptune Luxury Resort intends to open on Saturday, 4 May 2024. We have already started preparing for your holiday next year and we look forward to welcoming you to our hotel and treat you with the utmost care and courtesy.

How can I get help with an existing reservation?

Our reservations department is available from Monday to Friday from 08:00 to 16:00 hrs. You can contact our team by email: or by phone: +30 22420 58907.

How do I cancel my booking?

In case you have made your reservation directly with us you can contact our reservations department ( in order to advise you about the cancellation policy.