Having adopted strict hygiene measures and protocols, we wanted to take this opportunity to update you on what we are doing to help keep our Guests and staff safe and reduce the risk of exposure of COVID-19 across Neptune Hotels.

  • A health coordinator has been appointed to supervise and make sure the protocol is being followed
  • A coordinator has been appointed to oversee the implementation of the operating procedures in case of a suspected or confirmed case of COVID-19
  • Review of procedures regarding safety and hygiene according to new standards and ensure that they meet the latest updates and instructions
  • Review procedures regarding cleanliness and disinfection. Follow enhanced disinfection and deep cleaning practices in accordance to instructions given by Health Authorities (EODY).
  • Identification of “high-touch points” in each area and use of extra disinfection throughout the day. Our goal is to ensure effective prevention of and response to Covid-19 by protecting the health of our guests and our staff while minimising environmental impacts.
  • Hand sanitizers have been placed in all our facilities and its use is mandatory when entering or exiting them
  • An action plan has been developed to ensure a swift response to suspected or confirmed case of COVID-19 in accordance with the current instructions of Greek Authorities and Health Organisations (including protocols related to guests, suppliers and employees)
  • Antigen Tests are carried out on all hotel staff at least once a week by a health professional or house doctor who follows the guidelines of the National Public Health Organisation (NPHO) regarding the control of COVID-19
  • For hotel guests there is the possibility of getting a Molecular PCR TEST or a RAPID TEST onsite, carried out by a health professional, who follows the guidelines of the NPHO regarding the control of COVID-19
  • Ongoing staff training on new protocols. Comprehensive hygiene and prevention training programs based on the needs of each department, as well as COVID-19 awareness training
  • The hotel supports digital communication and encourages the use of an online ordering system for specific services in an effort to minimize contact between guests and staff
  • Regulated new stricter waste management procedures
  • Extra staff has been appointed to oversee that guests follow the social distancing procedures in various departments such as swimming pools, bars, etc.
  • Inform visitors about the updated rules of operation of the hotel through digital platforms (website, mobile application, TV channels) and brochures upon arrival
  • Implementation of food safety management system with ISO 22000:2018
  • Implementation of ISO 9001:2015 quality management system
  • Ensure that all Food Safety Policies are followed, in adherence to the latest instructions of Greek Authorities and Health Organisations
  • Doctor on call

       Diversey COVID-19 Safety Shield Certification 'Clean & Ready'                     diversey logoNeptune Hotels has passed Diversey's stringent WHO and CDC compliant hygiene audit with 100% performance, achieving the highest cleaning and disinfection standards that keep employees and guests safe. Be rest assured that you are in safe hands with our stringent hygiene practices and protocols we are following and we look forward to welcoming you to our hotel.

DOWNLOAD OUR HEALTH & SAFETY PROTOCOL 2022 ›   

 

Detailed Prevention Plan for Every Hotel Area

Reception:

  • Entry through automatic doors for contactless access to reception area
  • Availability of sanitiser for mandatory use before entering; staff monitors use
  • Use of tablets for faster service at check-in; device is disinfected after every use
  • Disinfection of guest luggage with steam cleaner or appropriate certified disinfectant
  • Disinfection of room keycards with appropriate certified disinfectant before giving them to guests
  • Fast check-in for vulnerable groups
  • Staff trained in personal hygiene and observance of protocols regarding cleaning and disinfection, and compliance with measures to prevent transmission of the coronavirus 
  • Use of personal protection equipment by staff 
  • The cleaning and disinfection protocol has been revised and frequency of cleaning crucial areas after each use has been greatly increased
  • In cooperation with an outside service with specialised personnel, samples will be taken regularly from critical areas (door handles, buttons, hand rails, etc.) to verify the cleaning protocol is being followed

 

Check-in – Check out:
Based on the health protocol, check-in time will be after 15:00, and check-out will be no later than 11:00

 

How will rooms be cleaned and disinfected?

  • The already high level of cleaning that takes place after guest departure is enhanced by detailed cleaning of all surfaces and high-touch points in the room, such as curtains, fabrics,
    furniture, light fixtures, switches, hangers, handles, chairs, etc.
  • Each room is cleaned with a separate set of cloths andsponges, which are taken inseparate bags to be washed, at over 70°C after each use
  • Adjusted room cleaning services to the guest comfort level
  • Specific rules have been applied regarding handling waste, used linens, recyclables, as well as clean linens, room preparation, transfer and handling in laundry area to prevent cross contamination and to protect
    staff and guests
  • A kettle and tea-/ coffeemaking facilities are provided in the rooms, and stationery and in-room collateral are available upon request. In addition, a list of hotel services can be found on the TV info channel and on the hotel’s own mobile app
  • In cooperation with an outside service with specialised personnel, samples will be taken regularly from critical areas (door handles, hand rails, surfaces, etc.) to verify that the cleaning protocol is being followed

 

How will common areas be cleaned and disinfected?

  • Cleaning and disinfection protocol for restroom facilities has been revised
  • Staff training in personal hygiene and observance of protocols regarding cleaning and disinfection, and compliance with measures to prevent transmission of the coronavirus
  • Use of dedicated cleaning equipment for each common-use area 
  • Cleaning and additional disinfection of critical contact points in at the common areas
  • Regular cleaning of common-use areas and additional cleaning at peak hours
  • In cooperation with an outside service with specialised personnel, samples will be taken regularly from critical areas (door handles, hand rails, surfaces, etc.) to verify that the cleaning protocol is being followed.

 

How will the main restaurant operate?

  • Maximum number of guests entering and being served at the restaurant
  • Before entering the premises guests are obliged to use hand disinfectant as supervised by staff. 
  • Observance of required distance from customers while serving 
  • Wine lists will also be available in electronic form (with a QR code) and printed wine lists will be disinfected after each use 
  • Minimum distance between tables depending on arrangement from 90 centimetres to 1.70 metres
  • Cleaning and disinfection protocol for restroom facilities has been revised 
  • Staff training in personal hygiene, food hygiene and observance of protocols regarding cleaning and disinfection, and compliance with measures to prevent transmission of the coronavirus 
  • Tables and chairs disinfected after each use
  • Use of personal protection equipment by staff 
  • Compliance with HACCP rules (ISO 22000:2018) 
  • In cooperation with an outside service with specialised personnel, samples will be taken regularly from critical areas (door handles, hand rails, surfaces, etc.) to verify that the cleaning protocol is being followed.

 

How will the restaurants operate?

  • Restaurants will operate normally
  • Maximum number of guests entering and being served at each restaurant 
  • Availability of sanitiser for mandatory use before entering; staff monitors use 
  • Minimum distance between tables depending on arrangement from 90 centimetres to 1.70 metres 
  • Menus will also be available in electronic form (with a QR code) and printed menus will be disinfected after each use 
  • Cleaning and disinfection protocol for restroom facilities has been revised
  • Staff training in personal hygiene, food hygiene and observance of protocols regarding cleaning and disinfection, and compliance with measures to prevent transmission of the coronavirus 
  • Tables and chairs disinfected after each use
  • Compliance with HACCP rules (ISO 22000:2018)
  • Restaurants will remain closed one day a week
  • In cooperation with an outside service with specialised personnel, samples will be taken regularly from critical areas (door handles, hand rails, surfaces, etc.) to verify that the cleaning protocol is being followed.

 

How will the bars operate?

  • The cleaning and disinfection protocol for the bars has been revised
  • Staff have been trained in personal hygiene, food hygiene and observance of protocols regarding cleaning and disinfection, and compliance with measures to prevent transmission of the coronavirus 
  • Maximum number of seats 
  • Use of mobile phones for contactless ordering from sunbeds 
  • Menus will also be available in electronic form (with a QR code) and printed menus will be disinfected after each use
  • Sanitiser available in the areas
  • Cleaning and disinfection protocol for restroom facilities has been revised 
  • Tables and chairs disinfected after each use 
  • Compliance with HACCP rules (ISO 22000:2018)
  • In cooperation with an outside service with specialised personnel, samples will be taken regularly from critical areas (door handles, hand rails, surfaces, etc.) to verify that the cleaning protocol is being followed

 

How will the swimming pools operate?

  • All outdoor pools will function normally
  • Signs at each pool list rules of use and all measures 
  • Cleaning and disinfection protocol for pool water has been revised in accordance with the new health protocol. A system is in operation throughout the day to monitor levels and activate an alert when parameters exceed limits. Laboratory analyses is also conducted regularly.
  • The procedure for using the pool has been revised, with mandatory showering and use of antiseptics before and after using the pool
  • Tables, chairs and sunbeds will be disinfected after each change of user 
  • In cooperation with an outside service with specialised personnel, samples will be taken at critical points to verify that the cleaning protocol is being followed 
  • Neptune Hotels is certified to the ISO 9001:2015 standard and has implemented a management system since 2005

 

How will the beach operate?

  • The beach will operate normally 
  • Signs list rules of use and all measures 
  • Minimum distance between umbrellas is 3 metres 
  • Cleaning and disinfection protocol for restroom facilities has been revised
  • Tables, chairs and sunbeds will be disinfected after each change of user 
  • In cooperation with an outside service with specialised personnel, samples will be taken regularly from critical areas (door handles, hand rails, surfaces, etc.) to verify that the cleaning protocol is being followed.

 

How will Neppi Land operate?

  • Use of indoor - outdoor facilities with a maximum number of children permitted 
  • Use of antiseptic upon entering
  • The cleaning and disinfection protocol of outdoor areas has been revised
  • Staff trained in personal hygiene and observance of protocols regarding cleaning and disinfection, and compliance with measures to prevent transmission of the coronavirus 
  • Staff will monitor observance of safe distancing amongst the children
  • In cooperation with an outside service with specialised personnel, samples will be taken regularly from critical areas (door handles, hand rails, surfaces, etc.) to verify that the cleaning protocol is being followed.

 

How will the fitness centre operate?

  • Maximum number of guests entering and being served 
  • Users will be admitted by prior arrangement only and personal information will be noted, as required by the health protocol 
  • Signs list rules of use and all hygiene and protection measures, as well as physical distancing 
  • Sanitiser available; use is mandatory when entering and exiting the facility 
  • towel available for fitness centre users at no charge
  • Exercise equipment placed 2 metres apart 
  • Cleaning and disinfection of equipment after each use
  • Staff trained in personal hygiene and observance of protocols regarding cleaning and disinfection, and compliance with measures to prevent transmission of the coronavirus
  • Changing rooms and saunas may not be used based on the health protocol
  • Staff will provide a towel to each guest free of charge. Cold water cooler is available at the gym
  • In cooperation with an outside service with specialised personnel, samples will be taken regularly from critical areas (door handles, hand rails, surfaces, etc.) to verify that the cleaning protocol is being followed.

 

How will the spa operate?

  • Customers will be served by appointment only 
  • Use of antiseptic upon entering
  • The indoor pool, Jacuzzi, sauna, hammam and steam room will not be in use based on the health protocol
  • Customers may not bring personal items with them
  • Staff will provide the following services: manicure, pedicure, facials, body treatments, massage, hairdressing 
  • Staff trained in personal hygiene and observance of protocols regarding cleaning and disinfection, and compliance with measures to prevent transmission of the coronavirus 
  • Deep disinfection of spaces after each service for 30 minutes with steam cleaner 
  • Cleaning and disinfection protocol for restroom facilities has been revised 
  • In cooperation with an outside service with specialised personnel, samples will be taken regularly from critical areas (door handles, hand rails, surfaces, etc.) to verify that the cleaning protocol is being followed.

 

How will water sports and the Sport Park Office operate?

  • Sign-ups for the programme through a mobile phone app or at the cashier
  • Cleaning and disinfection protocol for restroom facilities has been revised 
  • Use of antiseptic upon entering
  • Maximum number of participants per class
  • Signs list rules of use and all hygiene and protection measures
  • Staff trained in personal hygiene and observance of protocols regarding cleaning and disinfection, and compliance with measures to prevent transmission of the coronavirus 
  • Cleaning and disinfection of equipment, life vests and suits after each use
  • Maintaining physical distance between student and instructor 
  • Students may use the same suits throughout their stay 
  • In cooperation with an outside service with specialised personnel, samples will be taken regularly from critical areas (door handles, hand rails, surfaces, etc.) to verify that the cleaning protocol is being followed.

 

How will private transfers operate (e.g. from the airport to the hotel)?

  • Availability of sanitiser for mandatory use before entering; use monitored by driver 
  • Staff trained in personal hygiene and observance of protocols regarding cleaning and disinfection, and compliance with measures to prevent transmission of the coronavirus
  • Revised cleaning and disinfection protocol, with significant increase in frequency of cleaning critical points in the vehicle after each use
  • Capacity on transit vehicles is limited to 50%
  • In cooperation with an outside service with specialised personnel, samples will be taken regularly from critical areas (door handles, seats, etc.) to verify that the cleaning protocol is being followed

 

What if there is a case at the hotel?

  • Staff have been trained in the event they observe a guest with Covid-19 symptoms to notify the appointed action plan coordinator 
  • The hotel informs guests upon arrival on how to protect themselves from Covid-19 in a number of ways. Signs are placed at various locations around the hotel and a special channel on room TVs provides information on Covid-19 
  • Guests developing symptoms which may be indicative of a coronavirus infection should phone the doctor on duty at the hotel. Outside the doctor’s duty hours, guests should contact Reception, which will notify the doctor and the appointed action plan coordinator. 
  • The doctor will see patients in their room. The doctor will assess the situation following an examination and inform the patient of the established procedure to be followed, depending on the severity of the case 
  • Based on the guest’s clinical picture, the doctor will decide whether the patient should undergo laboratory testing. Where patients require emergency hospitalisation and present a serious clinical picture, they will be transported to a local health facility as a suspected Covid-19 case.
  • In the interval until the test results become available (2 hours), the guest and their close contacts (e.g. family, companions, etc.) must remain isolated in their room
  • Meanwhile, the patient’s close contacts will also have to be tested. They will continue to receive meals through room service and must remain isolated in their guest room until the test results are available

 

What will not be available:
Based on the health protocol, the following will not be in operation:

  • Of the Spa facilities: Indoor pool, jacuzzi, sauna, hammam and steam room
  • Of the Fitness centre facilities: sauna & whirlpool 
  • Play room

 

 

Frequently Asked Questions

This page contains information for existing and future guests. As COVID-19 continues to impact humanity, we want to arm you with all the necessary information needed to decide to book your holiday with us.

Do you have any questions after reading this page? Then do not hesitate to contact us; we are ready to answer them.

Thank you for your support and loyalty, and we hope to see you soon!


Updated: 01.06.22

Questions & answers

  • When is Neptune Hotels going to open?

    Neptune Hotels intends to open on Wednesday 3rd May, 2023. We have already started preparing for your holiday next year and we look forward to welcoming you to our hotel and treat you with the utmost care and courtesy.

  • What precautions has Neptune Hotels Resort, Convention Centre & Spa taken against COVID-19?

    Glad you asked!
    Neptune Hotels has complied with all directives regarding the decontamination and sanitation of our property and we remain vigilant, monitoring and immediately responding to this situation as needed. Moreover, we have been using this down time to implement new operational procedures to further enhance our existing protocols, ranging from housekeeping to guests arrival and food service protocols, whilst making every preparation to welcome you back to our resort soon.

    Moreover, at Neptune Hotels we support contactless services. We have developed a mobile application which offers the opportunity to find all the information on the hotel here, buy food and beverages from our Beach and Pool Bars contactless as well as order Room Service directly from your mobile phone. And we are constantly looking to increase the contactless services offered.

    See also the Covid Page with updates

  • Do you have a plan in place in the event of a confirmed case at the hotel?

    Yes, we have developed an in-depth standard operating procedure that has been shared with our team members to ensure a swift response to suspected or confirmed cases of COVID-19.

  • Does the hotel offer onsite testing for COVID19?

    At Neptune Hotels your safety & comfort is our top priority. If you would like to do an Antigen test or you are required to present a negative COVID-19 PCR test result for your trip back home, our hotel is offering testing options (for a fee) in order to seamlessly facilitate this process. Both tests are performed on property so no-one has to leave the resort. To guarantee a smooth testing procedure, please make sure to arrange the appointment for your test on time. The rapid test must be taken on spot and the PCR test no later than 48 hours before your departure. Therefore, please make sure to have arranged your appointment beforehand, in order to receive your test results on time. Please contact the doctor’s office at 8181 or 8267 for more information or for scheduling your appointment.

  • What is the cost of the Covid test if the guest chooses to have it in the hotel?

    The cost for a scheduled PCR test at Neptune Hotels is €60. The guest must call the hotel doctor's office (tel. 8181) 48 hours before the departure of his flight, in order to schedule the appointment. For a rapid coronavirus test, the cost is €20. This test (by Roche) is approved and accepted by the German and British authorities to permit the visitor to board a plane and return to their own country.

  • How can I get help with an existing reservation?

    Our reservations department is available from Monday to Friday from 08:00 to 16:00 hrs. You can contact our team by email: reservations@neptune.gr or by phone: +30 22420 58907.

  • How do I cancel my booking?

    In case you have made your reservation directly with us you can contact our reservations department (reservations@neptune.gr) in order to advise you about the cancellation policy.

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  • Great resort with TOP amenities!

    Our guests say

    Great resort with TOP amenities!

    Mega service, great ambience! Clean rooms and excellent cuisine! Practical and unobtrusive implementation of the COVID hygiene measures! Many Thanks!

    - Andreas Becker -

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