Having adopted strict hygiene measures and protocols, we wanted to take this opportunity to update you on what we are doing to help keep our Guests and staff safe and reduce the risk of exposure of COVID-19 across Neptune Hotels.

  • A health coordinator has been appointed to supervise and make sure the protocol is being followed
  • A coordinator has been appointed to oversee the implementation of the operating procedures in case of a suspected or confirmed case of COVID-19
  • Review of procedures regarding safety and hygiene according to new standards and ensure that they meet the latest updates and instructions
  • Review procedures regarding cleanliness and disinfection. Follow enhanced disinfection and deep cleaning practices in accordance to instructions given by Health Authorities (EODY).
  • Identification of “high-touch points” in each area and use of extra disinfection throughout the day. Our goal is to ensure effective prevention of and response to Covid-19 by protecting the health of our guests and our staff while minimising environmental impacts.
  • Hand sanitizers have been placed in all our facilities and its use is mandatory when entering or exiting them
  • An action plan has been developed to ensure a swift response to suspected or confirmed case of COVID-19 in accordance with the current instructions of Greek Authorities and Health Organisations (including protocols related to guests, suppliers and employees)
  • Antigen Tests / Self Tests are carried out on all hotel staff at least once a week by a health professional or house doctor who follows the guidelines of the National Public Health Organisation (NPHO) regarding the control of COVID-19.
  • For hotel guests there is the possibility of getting a Molecular PCR TEST or a RAPID TEST onsite, carried out by a health professional, who follows the guidelines of the NPHO regarding the control of COVID-19.
  • Ongoing staff training on new protocols. Comprehensive hygiene and prevention training programs based on the needs of each department, as well as COVID-19 awareness training
  • The hotel supports digital communication and encourages the use of an online ordering system for specific services in an effort to minimize contact between guests and staff
  • Regulated new stricter waste management procedures
  • Extra staff has been appointed to oversee that guests follow the social distancing procedures in various departments such as swimming pools, bars, etc.
  • Inform visitors about the updated rules of operation of the hotel through digital platforms (website, mobile application, TV channels) and brochures upon arrival
  • Installation of markings, signs and instructions throughout the hotel
  • Implementation of food safety management system with ISO 22000: 2018
  • Implementation of ISO 9001: 2015 quality management system
  • Ensure that all Food Safety Policies are followed, in adherence to the latest instructions of Greek Authorities and Health Organisations
  • Doctor on call

       Diversey COVID-19 Safety Shield Certification 'Clean & Ready'                     diversey logoNeptune Hotels has passed Diversey's stringent WHO and CDC compliant hygiene audit with 100% performance, achieving the highest cleaning and disinfection standards that keep employees and guests safe. Be rest assured that you are in safe hands with our stringent hygiene practices and protocols we are following and we look forward to welcoming you to our hotel.

DOWNLOAD OUR HEALTH & SAFETY PROTOCOL 2021 ›   

 

Detailed Prevention Plan for Every Hotel Area

Reception:

  • Entry through automatic doors for contactless access to reception area
  • Availability of sanitiser for mandatory use before entering; staff monitors use
  • Mandatory use of a mask in the reception area by customers
  • Reception appropriately configured with floor markings to indicate distances of 2 metres for attending to guests and maintaining physical distance
  • Use of tablets for faster service at check-in; device is disinfected after every use
  • Disinfection of guest luggage with steam cleaner or appropriate certified disinfectant
  • Disinfection of room keycards with appropriate certified disinfectant before giving them to guests
  • Fast check-in for vulnerable groups
  • Staff trained in personal hygiene and observance of protocols regarding cleaning and disinfection, and compliance with measures to prevent transmission of the coronavirus 
  • Use of personal protection equipment by staff 
  • The cleaning and disinfection protocol has been revised and frequency of cleaning crucial areas after each use has been greatly increased
  • Masks are mandatory when using the lift. It is recommended that only 1 person use it at a time, unless additional persons are members of the same family.
  • In cooperation with an outside service with specialised personnel, samples will be taken regularly from critical areas (door handles, buttons, hand rails, etc.) to verify the cleaning protocol is being followed

 

Check-in – Check out:
Based on the health protocol, check-in time will be after 15:00, and check-out will be no later than 11:00

 

How will rooms be cleaned and disinfected?

  • The already high level of cleaning that takes place after guest departure is enhanced by detailed cleaning and additional disinfection of all surfaces and high-touch points in the room, such as curtains, fabrics,
    furniture, light fixtures, switches, hangers, handles, chairs, etc.
  • Use of steam cleaner for disinfection after guest departure
  • Each room is cleaned with a separate set of cloths andsponges, which are taken inseparate bags to be washed, at over 60°C after each use
  • Adjusted room cleaning services to the guest comfort level
  • Specific rules have been applied regarding handling waste, used linens, recyclables, as well as clean linens, room preparation, transfer and handling in laundry area to prevent cross contamination and to protect
    staff and guests
  • A kettle and tea-/ coffeemaking facilities are provided in the rooms, and stationery and in-room collateral are available upon request. In addition, a list of hotel services can be found on the TV info channel and on the hotel’s own mobile app
  • In cooperation with an outside service with specialised personnel, samples will be taken regularly from critical areas (door handles, hand rails, surfaces, etc.) to verify that the cleaning protocol is being followed

 

How will common areas be cleaned and disinfected?

  • Cleaning and disinfection protocol for restroom facilities has been revised
  • Staff training in personal hygiene and observance of protocols regarding cleaning and disinfection, and compliance with measures to prevent transmission of the coronavirus
  • Use of personal protection equipment by staff and single-use aprons
  • Use of dedicated cleaning equipment for each common-use area 
  • Use of steam cleaner or disinfectant at critical points
  • Cleaning and additional disinfection of critical contact points in at the common areas
  • Regular cleaning every half hour of common-use areas and additional cleaning at peak hours
  • In cooperation with an outside service with specialised personnel, samples will be taken regularly from critical areas (door handles, hand rails, surfaces, etc.) to verify that the cleaning protocol is being followed.

 

How will the main restaurant operate?

  • Maximum number of guests entering and being served at the restaurant
  • Before entering the premises guests are obliged to wear a mask and use hand disinfectant as supervised by staff. A mask must be worn while entering or exiting the restaurant, or when food is being served. It can be removed at the table
  • Observance of required distance from customers while serving 
  • Floor markings indicate distances 
  • Placement of a protective plexiglass screen at the buffet 
  • Wine lists will also be available in electronic form (with a QR code) and printed wine lists will be disinfected after each use 
  • Service at the buffet will be provided only by food services staff wearing the indicated personal protection equipment and observing all necessary measures to prevent transmission of the coronavirus by eliminating customer contact with the food and utensils at the buffet
  • Minimum distance between tables depending on arrangement from 90 centimetres to 1.70 metres
  • Service from generally accessible automatic serving devices will be provided only by food services staff after placing order 
  • Cleaning and disinfection protocol for restroom facilities has been revised 
  • Staff training in personal hygiene, food hygiene and observance of protocols regarding cleaning and disinfection, and compliance with measures to prevent transmission of the coronavirus 
  • Tables and chairs disinfected after each use
  • Use of personal protection equipment by staff 
  • Compliance with HACCP rules (ISO 22000:2018) 
  • In cooperation with an outside service with specialised personnel, samples will be taken regularly from critical areas (door handles, hand rails, surfaces, etc.) to verify that the cleaning protocol is being followed.

 

How will the restaurants operate?

  • Restaurants will operate normally
  • Maximum number of guests entering and being served at each restaurant 
  • Availability of sanitiser for mandatory use before entering; staff monitors use 
  • Minimum distance between tables depending on arrangement from 90 centimetres to 1.70 metres 
  • Menus will also be available in electronic form (with a QR code) and printed menus will be disinfected after each use 
  • Cleaning and disinfection protocol for restroom facilities has been revised
  • Staff training in personal hygiene, food hygiene and observance of protocols regarding cleaning and disinfection, and compliance with measures to prevent transmission of the coronavirus 
  • Tables and chairs disinfected after each use
  • Use of personal protection equipment by staff  
  • Compliance with HACCP rules (ISO 22000:2018)
  • Restaurants will remain closed one day a week
  • In cooperation with an outside service with specialised personnel, samples will be taken regularly from critical areas (door handles, hand rails, surfaces, etc.) to verify that the cleaning protocol is being followed.

 

How will the bars operate?

  • The cleaning and disinfection protocol for the bars has been revised
  • Staff have been trained in personal hygiene, food hygiene and observance of protocols regarding cleaning and disinfection, and compliance with measures to prevent transmission of the coronavirus 
  • Signs list rules of use and all measures 
  • Floor markings indicate distances 
  • Maximum number of seats 
  • Use of mobile phones for contactless ordering from sunbeds 
  • Menus will also be available in electronic form (with a QR code) and printed menus will be disinfected after each use
  • Sanitiser available in the areas
  • Cleaning and disinfection protocol for restroom facilities has been revised 
  • Tables and chairs disinfected after each use 
  • Only individually pre-packaged goods will accompany beverages
  • Use of personal protection equipment by staff 
  • Compliance with HACCP rules (ISO 22000:2018)
  • In cooperation with an outside service with specialised personnel, samples will be taken regularly from critical areas (door handles, hand rails, surfaces, etc.) to verify that the cleaning protocol is being followed

 

How will the swimming pools operate?

  • All outdoor pools will function normally
  • Signs at each pool list rules of use and all measures 
  • Cleaning and disinfection protocol for pool water has been revised in accordance with the new health protocol. A system is in operation throughout the day to monitor levels and activate an alert when parameters exceed limits. Laboratory analyses is also conducted regularly.
  • A maximum number of people permitted to use the pool at one time has been established for each pool
  • The procedure for using the pool has been revised, with mandatory showering and use of antiseptics before and after using the pool
  • Minimum distance between umbrellas is 4 metres
  • Tables, chairs and sunbeds will be disinfected after each change of user 
  • In cooperation with an outside service with specialised personnel, samples will be taken at critical points (door handles, hand rails, etc.) to verify that the cleaning protocol is being followed 
  • Neptune Hotels is certified to the ISO 9001:2015 standard and has implemented a management system since 2005

 

How will the beach operate?

  • The beach will operate normally 
  • Signs list rules of use and all measures 
  • A maximum number of people entering the beach has been established 
  • Minimum distance between umbrellas is 4 metres 
  • Minimum distance between sunbeds placed on the lawn is also 4 metres 
  • Cleaning and disinfection protocol for restroom facilities has been revised
  • Tables, chairs and sunbeds will be disinfected after each change of user 
  • In cooperation with an outside service with specialised personnel, samples will be taken regularly from critical areas (door handles, hand rails, surfaces, etc.) to verify that the cleaning protocol is being followed.

 

How will Neppi Land operate?

  • Use of indoor - outdoor facilities with a maximum number of children permitted 
  • Use of antiseptic upon entering
  • The cleaning and disinfection protocol of outdoor areas has been revised
  • Staff trained in personal hygiene and observance of protocols regarding cleaning and disinfection, and compliance with measures to prevent transmission of the coronavirus 
  • Staff will monitor observance of safe distancing amongst the children
  • Use of personal protection equipment by staff 
  • Based on the health protocol, interior area will not be in operation. This will not affect the operation of the Neppi Land outdoor areas 
  • In cooperation with an outside service with specialised personnel, samples will be taken regularly from critical areas (door handles, hand rails, surfaces, etc.) to verify that the cleaning protocol is being followed.

 

How will the fitness centre operate?

  • Maximum number of guests entering and being served 
  • Users will be admitted by prior arrangement only and personal information will be noted, as required by the health protocol 
  • Signs list rules of use and all hygiene and protection measures, as well as physical distancing 
  • Sanitiser available; use is mandatory when entering and exiting the facility 
  • Bottled water and towel available for fitness centre users at no charge
  • Exercise equipment placed 2 metres apart 
  • Cleaning and disinfection of equipment after each use
  • Staff trained in personal hygiene and observance of protocols regarding cleaning and disinfection, and compliance with measures to prevent transmission of the coronavirus
  • Use of personal protection equipment by staff 
  • Changing rooms and saunas may not be used based on the health protocol
  • In cooperation with an outside service with specialised personnel, samples will be taken regularly from critical areas (door handles, hand rails, surfaces, etc.) to verify that the cleaning protocol is being followed.

 

How will the spa operate?

  • Customers will be served by appointment only 
  • Use of personal protection equipment by customers and staff
  • Use of antiseptic upon entering
  • Physical distancing and floor markings at Reception 
  • The indoor pool, Jacuzzi, sauna, hammam and steam room will not be in use based on the health protocol
  • Customers may not bring personal items with them
  • Staff will provide the following services: manicure, pedicure, facials, body treatments, massage, hairdressing 
  • Staff trained in personal hygiene and observance of protocols regarding cleaning and disinfection, and compliance with measures to prevent transmission of the coronavirus 
  • Deep disinfection of spaces after each service for 30 minutes with steam cleaner 
  • Cleaning and disinfection protocol for restroom facilities has been revised 
  • Masks are required in spa areas 
  • In cooperation with an outside service with specialised personnel, samples will be taken regularly from critical areas (door handles, hand rails, surfaces, etc.) to verify that the cleaning protocol is being followed.

 

How will water sports and the Sport Park Office operate?

  • Sign-ups for the programme through a mobile phone app or at the cashier
  • Cleaning and disinfection protocol for restroom facilities has been revised 
  • Use of personal protection equipment by staff 
  • Use of antiseptic upon entering
  • Maximum number of participants per class
  • Signs list rules of use and all hygiene and protection measures
  • Staff trained in personal hygiene and observance of protocols regarding cleaning and disinfection, and compliance with measures to prevent transmission of the coronavirus 
  • Cleaning and disinfection of equipment, life vests and suits after each use
  • Maintaining physical distance between student and instructor 
  • Students may use the same suits throughout their stay 
  • In cooperation with an outside service with specialised personnel, samples will be taken regularly from critical areas (door handles, hand rails, surfaces, etc.) to verify that the cleaning protocol is being followed.

 

How will private transfers operate (e.g. from the airport to the hotel)?

  • Availability of sanitiser for mandatory use before entering; use monitored by driver 
  • Staff trained in personal hygiene and observance of protocols regarding cleaning and disinfection, and compliance with measures to prevent transmission of the coronavirus
  • Revised cleaning and disinfection protocol, with significant increase in frequency of cleaning critical points in the vehicle after each use
  • Capacity on transit vehicles is limited to 50%
  • Mandatory use of personal protection equipment by staff and customers 
  • In cooperation with an outside service with specialised personnel, samples will be taken regularly from critical areas (door handles, seats, etc.) to verify that the cleaning protocol is being followed

 

What if there is a case at the hotel?

  • Staff have been trained in the event they observe a guest with Covid-19 symptoms to notify the appointed action plan coordinator 
  • The hotel informs guests upon arrival on how to protect themselves from Covid-19 in a number of ways. Signs are placed at various locations around the hotel and a special channel on room TVs provides information on Covid-19 
  • Guests developing symptoms which may be indicative of a coronavirus infection should phone the doctor on duty at the hotel. Outside the doctor’s duty hours, guests should contact Reception, which will notify the doctor and the appointed action plan coordinator. 
  • The doctor will see patients in their room. The doctor will assess the situation following an examination and inform the patient of the established procedure to be followed, depending on the severity of the case 
  • Based on the guest’s clinical picture, the doctor will decide whether the patient should undergo laboratory testing. Where patients require emergency hospitalisation and present a serious clinical picture, they will be transported to a local health facility as a suspected Covid-19 case.
  • In the interval until the test results become available (2 hours), the guest and their close contacts (e.g. family, companions, etc.) must remain isolated in their room
  • In the event a Covid-19 case is confirmed, the patient will be transported in a specially equipped hospital vehicle to the quarantine hotel designated by state authorities
  • Meanwhile, the patient’s close contacts will also have to be tested. They will continue to receive meals through room service and must remain isolated in their guest room until the test results are available

 

What will not be available:
Based on the health protocol, the following will not be in operation:

  • Of the spa facilities:
    indoor pool, jacuzzi, sauna, hammam and steam room
  • Of the Fitness Centre facilities:
    Sauna & Whirlpool 
  • Archery
  • Play Room

 

 

Frequently Asked Questions

This page contains information for existing and future guests. As COVID-19 continues to impact humanity, we want to arm you with all the necessary information needed to decide to book your holiday with us.

Do you have any questions after reading this page? Then do not hesitate to contact us; we are ready to answer them.

Thank you for your support and loyalty, and we hope to see you soon!


Updated:16.7.21

Questions & answers

  • What's changing in Greece on 16 July? Does it affect may stay at the hotel?


    Within the premises of the hotel,
    guests are able to enjoy the services as stated in our current health & safety protocol.

    You may download it here:
    EN Version

    In general:

    * Masks are used only indoors

    * Guests can go to the hotel's restaurants. When indoors they have to wear their mask until they are seated.

    * All the services including Sports and Neppi Land operate normally as stated in our health & safety protocol.

    Outside the hotel,when guests go to restaurants or cafe - bars and according to the new rules which went into effect on July 16:

    Regarding indoor entertainment (that is restaurants, clubs, cafes & bars whose facilities are only indoors)

    *Will operate only for vaccinated customers at 85 percent capacity.

    *Minors (under the age of 18) come with a negative rapid test.

    *Bars, cafes and clubs will only be allowed to serve seated guests through to August 31. No standing customers will be allowed.

    Regarding outdoor entertainment (that is restaurants, cafes & bars whose facilities are outdoors)

    *Will operate at 50% percent capacity

    *Maximum 10 people per table

    Outdoor business owners (those owners who have businesses with outdoor spaces) can choose if they wish to operate for vaccinated only or as a mixed space. (The majority of restaurants, cafes and bars in Greece have also outdoor spaces)

    *Vaccinated-only (are accessible to those who have acquired immunity):

    1. They hold a Vaccination certificate issued by an appropriate body in the traveler's country of origin

    2. They hold proof that they were tested positive with COVID-19 in the past 30 to 180 days.

    3. Minors (under the age of 18) come with a negative rapid test.

    *Spaces that have been declared as Mixed:

    They operate with a maximum coverage of 50% of their capacity.

    In order to enter Greece, the following rules apply:

    A.
    * Vaccination certificate issued by an appropriate body in the traveler's country of origin OR
    * PCR test conducted up to 72 hours before traveling OR
    * Negative antigen (rapid) test conducted up to 48 hours before traveling OR
    * Proof that they were tested positive with COVID-19 in the past 30 to 180 days.
    This can be proved either by presenting a positive PCR molecular or an antigen test result performed by an authorized laboratory or a medical certificate confirming that the holder was tested positive with SARS-CoV-2 virus infection. The certificate is issued 30 days after the day of the first positive COVID-19 test and is valid for 180 days after it.

    B.
    All visitors must complete the electronic PLF document at least 24 hours before traveling.

    C.
    Upon entering Greece, visitors may undergo targeted tests. In the event of a positive result, travelers will be temporarily accommodated in an isolation hotel, free of charge.

    D.
    Children under the age of 12 will not be required to undergo a PCR test to enter Greece.

  • Is it safe to travel to Greece due to COVID-19?

    In contrast to some other European countries, Greece applied tough restrictions to contain the coronavirus in an early stage and managed to keep the numbers down. These measures are amongst the most proactive and strictest in Europe and have been credited internationally for having slowed the spread of the disease and having kept the number of deaths in Greece amongst the lowest in Europe.

    Tracking Covid in Greece

  • Can I travel to Greece? Requirements for Visitors

    On May 14, Greece opened its borders in a safe and attainable manner.

    REQUIREMENTS FOR VISITORS - Before arrival:

    * Tourists must fill in the Passenger Locator Form (PLF) no later than 23:59 (11.59 PM) of the day before arriving in Greece.

    Prior to departure, all travelers must ensure that they carry an acceptable form of certification of their health condition. Acceptable documents include:

    * A negative PCR molecular test result from a laboratory; the test must be taken up to 72 hours before entry.

    * A negative antigen (rapid) test result from a laboratory; the test must be taken up to 48 hours before entry.

    * A vaccination certificate issued by a certified authority.

    * A certificate of recovery from the SARS-CoV-2 virus infection issued by a public authority or a certified laboratory.

    * Proof that the traveler was tested positive with COVID-19 in the past 2 to 9 months. This can be proved either by presenting a positive PCR molecular or an antigen test result performed by an authorized laboratory or a medical certificate confirming that the holder was tested positive with SARS-CoV-2 virus infection. All certificates must include the critical information (i.e. number of doses and their respective dates) in English, German French, Italian, Spanish, Russian and the person’s full name must match the name on the passport or any other recognized travel document.

    >> Every traveler who arrives in Greece, regardless of the certificate in their possession, may undergo a random health screening. If you are selected, please keep in mind that the screening is mandatory. In case of refusal, authorities reserve the right to refuse entry into the country. The selection is made through a targeted sampling system ”EVA” used also in the summer of 2020.

    * Important clarification: Entry of tourists in Greece is not subject to vaccination. Presenting a vaccination certificate greatly facilitates the procedures upon arrival. However, in no case is a vaccination or antibodies certificate considered a "passport".

    * All travellers will still have to complete and submit their PLF form and may be subject to random testing upon arrival to the Greek border.

    Passenger Locator Form

    We would like to inform you that based on Greek Government’s decision, all passengers arriving with an international flight to any airport in Greece are obliged to have completed the special Passenger Locator Form (PLF) latest the day before departure flight, as defined by the Greek Government. Failure to present any mandatory documentation that is required will result in your entry being denied.

    Every traveller, including children, must have their details included on a Passenger Locator Form (PLF). If you’re travelling with others outside of your household, you should all complete your own form. If you’re travelling together as a household, you need to complete one form with all adults and children included. You can add additional members of your household at the top of the form before you submit.

    Once you have completed the form, you will receive an email acknowledgement. In a separate email, you will also receive a QR code. This code is likely to be sent up to 24 hours before you travel, regardless of how early you fill in your form. When you receive your code, make sure you either print it, or can show it on your mobile phone.

    If you are travelling by air to Greece, your airline will ask you to prove that you have completed the PLF form. You should print or show (on your phone, tablet, etc) your email confirming submission of the form (or the QR code you have subsequently received). Failure to do so could result in you being refused boarding to the flight.

    If you are travelling by ferry, the ferry operator will ask you to complete an additional form (‘Pre Boarding Information’), alongside your PLF. This additional form will be provided by the ferry operator, either via their website, or at booking offices: you should contact them directly if you need further information. Temperature checks may also be carried out before boarding; and it is obligatory to wear masks on all ferries, where capacity is limited to allow for social distancing.

    * Mind that the use of face masks is mandatory indoors.
    * Remember that you will need to complete PLFs at least 24 hours before your flight.
    * The postcode for Neptune Hotels to fill in the form, is 85302.

    The Passenger Locator Form (PLF) can be found here.

  • What happens if I have to cancel my reservation -which is Non-Refundable or 50% Non- Refundable or Free Cancelation- due to Government restrictions of travel?

    If travel is restricted at the time of check in, or maximum 5 days prior to check in, due to government announcements, you can request a cancelation of your reservation via email at reservations@neptune.gr. We will refund the full amount of the deposit you have given us, as long as you can demonstrate evidence of the restriction to travel (e.g. Government announcements).

  • What happens if I get infected with covid-19 and I can't travel?

    As per previous question and answer, we will refund the full amount that was charged to you as a deposit. An official certificate of positive PCR test to Covid-19 will be required.

  • What happens if the airline company cancels my flight just before I travel to Kos?

    In this case, we will refund the full amount of the deposit you have given us with the condition that you can demonstrate evidence of the cancellation of your flight.

  • From which countries can tourists travel to Greece?

    The countries from which entry is allowed, under the aforementioned conditions, without the requirement for subsequent self-isolation are:

    EU & Schengen Area countries, USA, UK, Albania, Armenia, Australia, Azerbaijan, Bahrein, Belarus, Bosnia and Herzegovina, Brunei, Canada, China, Israel, Japan, Jordan, Kosovo* (This designation is without prejudice to positions on status, and is in line with UNSCR 1244/1999 and the ICJ Opinion on the Kosovo declaration of independence), Kuwait, Lebanon, Moldova, Montenergro, New Zealand, North Macedonia, Qatar, the Russian Federation*, Rwanda, Saudi Arabia, Serbia, Singapore, South Korea, Thailand, UAE, Ukraine.

    *For the Russian Federation, from 30.6 passengers must carry a negative PCR molecular test result from a testing laboratory taken up to 72 hours before arrival, or a negative antigen (rapid) test result taken up to 48 hours before arrival regardless if they are vaccinated or not.

    *Non EU citizens are strongly advised to choose direct flights to Greece. In any other case, travelers should abide by the stop-over country requirements.

    Passengers are allowed to enter the country through all international airports and all ports.

    ... latest updates

     

  • What precautions has Neptune Hotels Resort, Convention Centre & Spa taken against COVID-19?

    Glad you asked!
    Neptune Hotels has complied with all directives regarding the decontamination and sanitation of our property and we remain vigilant, monitoring and immediately responding to this situation as needed. Moreover, we have been using this down time to implement new operational procedures to further enhance our existing protocols, ranging from housekeeping to guests arrival and food service protocols, whilst making every preparation to welcome you back to our resort soon.

    Moreover, at Neptune Hotels we support contactless services. We have developed a mobile application which offers the opportunity to find all the information on the hotel here, buy food and beverages from our Beach and Pool Bars contactless as well as order Room Service directly from your mobile phone. And we are constantly looking to increase the contactless services offered.

    See also the Covid Page with updates

  • Do you have a plan in place in the event of a confirmed case at the hotel?

    Yes, we have developed an in-depth standard operating procedure that has been shared with our team members to ensure a swift response to suspected or confirmed cases of COVID-19.

  • When is Neptune Hotels going to open?

    Neptune Hotels is now open. We take all necessary measures to ensure that your stay at the hotel will be safe and that you will have a carefree stay.

  • How can I get help with an existing reservation?

    Our reservations department is available from Monday to Friday from 08:00 to 16:00 hrs. You can contact our team by email: reservations@neptune.gr or by phone: +30 22420 58907.

  • Does the hotel offer onsite testing for COVID19?

    At Neptune Hotels your safety & comfort is our top priority. If you would like to do an Antigen test or you are required to present a negative COVID-19 PCR test result for your trip back home, our hotel is offering testing options (for a fee) in order to seamlessly facilitate this process. Both tests are performed on property so no-one has to leave the resort. Moreover, our medical staff in the hotel will be available 24/7 and can assist if required. To guarantee a smooth testing procedure, please make sure to arrange the appointment for your test on time. The rapid test must be taken no later than 48 hours before your departure and the PCR test no later than 72 hours before your departure. Therefore, please make sure to have arranged your appointment beforehand, in order to receive your test results on time. Please contact the doctor’s office at 8181 or 8267 for more information or for scheduling your appointment.

  • What is the cost of the Covid test if the guest chooses to have it in the hotel?

    The cost for a scheduled PCR test at Neptune Hotels is €80. The guest must call the hotel doctor's office (tel. 8181) at least 72 hours before the departure of his flight, in order to schedule the appointment. Otherwise the cost of the PCR test without an appointment is €120.For a rapid coronavirus test, the cost is €28. This test (by Roche) is approved and accepted by the German and British authorities to permit the visitor to board a plane and return to their own country.

  • How do I cancel my booking?

    In case you have made your reservation directly with us you can contact our reservations department (reservations@neptune.gr) in order to advise you about the cancellation policy.

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  • Great resort with TOP amenities!

    Our guests say

    Great resort with TOP amenities!

    Mega service, great ambience! Clean rooms and excellent cuisine! Practical and unobtrusive implementation of the COVID hygiene measures! Many Thanks!

    - Andreas Becker -

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